1. Registration, Payments & Refunds
Strict No-Refund Policy: To maintain our student-to-coach ratios and secure our venues, all payments are non-refundable. This includes absences due to sickness, personal holidays, or a change of mind.
Behavioural Removal: Should a student be removed from the programme due to disciplinary issues (see Section 3), no refund or credit will be issued.
2. Hazy Ltd. Subsidy Scheme
Limited Availability: A maximum of 20 subsidised spots (10 for LevelOne and 10 for StrikeZone) are available on a first-come, first-served basis.
Assessment: Eligibility is assessed case-by-case. Applicants must provide an FS3, recent payslip, or a professional referral. LevelOne/StrikeZone reserves the right to determine the final discount (up to 30%) based on these assessments.
3. Behavioural Policy (The Three-Strike Rule) To maintain a safe and focused environment for all, the following protocol applies:
Step 1: A formal warning issued to the student for a serious breach of conduct.
Step 2: A formal warning issued to the parent/guardian for a subsequent serious breach.
Step 3: A third offence will result in immediate removal from the programme.
4. Punctuality & Late Pick-Up
Arrivals: We value your child’s training time. While late students will always be allowed to join their session, persistent lateness will be treated as a disciplinary matter as it disrupts the group flow.
Pick-Up: We understand that traffic and emergencies happen. However, our staff have commitments immediately following sessions. If a child is left for more than 30 minutes after the session ends on more than two occasions, a late pick-up fee of €10 per 15 minutes will be applied to cover staff costs.
5. Equipment & Safety
Uniforms: One (1) complimentary T-shirt and all necessary workbooks are provided. Additional T-shirts may be purchased.
Mandatory Kit: Students must bring a water bottle and a towel daily.
StrikeZone (Teens): For safety, students must bring their own mouthguard, shinguards, and hand wraps.
Sparring Rules: Teen sparring (StrikeZone) is strictly prohibited without full headgear. There is a No-Sparring Policy for all LevelOne students (under 13).
6. Staffing
While we aim for consistency with our coaching team, LevelOne/StrikeZone reserves the right to substitute instructors at any time to ensure the highest quality of training.
